Privacy policy
This Privacy Policy explains how ilraso.com (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit our website, place an order, or contact us.
Contact Information
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:
Email: hello@ilraso.com
Address: Jhilmil Industrial Area Jhilmil Colony, B-44, 1st Floor, 110095 Delhi DL, India
Information We Collect
We collect only the information required to operate our website, process orders, provide customer support, and improve your shopping experience.
Information You Provide
When you place an order or contact us, we may collect your name, email address, phone number, billing address, shipping address, order details, and payment-related information.
Information Collected Automatically
When you visit our website, we may automatically collect basic technical information such as your IP address, browser type, device information, pages visited, time spent on the website, and how you interact with our website.
How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders.
- To arrange shipping and delivery.
- To send order confirmations, invoices, and updates.
- To provide customer support.
- To prevent fraud, misuse, or unauthorized activity.
- To improve our website, services, and customer experience.
- To send marketing updates only where permitted or consented to.
Payment Information
We do not directly store your complete card, UPI, net banking, or payment account details. Payments are processed through secure payment service providers. We may receive limited payment confirmation details required to process your order.
Sharing of Information
We do not sell your personal information. We may share your information only with trusted service providers who help us operate our business, such as website hosting, payment processing, order fulfillment, delivery, customer support, analytics, and marketing services.
We may also share information if required by law, legal process, fraud prevention, or to protect our rights, customers, and business.
Marketing and Advertising
We may use your contact details and website activity to send relevant product updates, offers, or advertisements. You can opt out of marketing communication at any time by contacting us or using the unsubscribe option where available.
Cookies
Our website uses cookies and similar technologies to make the website work properly, remember your preferences, manage your cart, improve performance, understand website usage, and show relevant content or advertisements.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect some website features, such as cart, checkout, login, or personalized experience.
Data Retention
We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order records, legal compliance, tax requirements, fraud prevention, customer support, and business records.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
You may contact us to request access, correction, update, or deletion of your personal information, subject to applicable legal and business record requirements.
Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The updated policy will be posted on this page.
Complaints
If you have any concerns or complaints about how we handle your personal information, please contact us using the contact details mentioned above. We will review your concern and try to resolve it appropriately.
Last Updated: 15-06-2026